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Terms & Conditions
These terms and conditions set out our agreement relating to the supply of goods to you by Woodside Snooker Centre. Nothing said by any sales person on behalf of Woodside Snooker Centre should be understood as a variation of these terms and conditions and Woodside Snooker Centre does not accept any liability for any such representations.
The Woodside Snooker Centre website is maintained for your personal use and viewing. Access and use of the site means that you accept the following terms and conditions, effective from the date of first use, if you do not accept any of these terms and conditions please do not use our website. You accept and agree not to use the website in any manner that may cause, or is likely to cause, access to the site to be interrupted, damaged or impaired in any way.
“You” means the person placing the order. By completing and submitting an electronic order via our website, you are making an offer to purchase goods, which if accepted by Woodside Snooker Centre, will result in a binding contract. Woodside Snooker Centre must receive payment of the whole of the price for the goods that you order before your order can be accepted. Please note orders will only be dispatched once we have received authorisation from your payment card issuer. We will not be liable if there is a delay and we cannot accept your order if payment is not authorised. Woodside Snooker Centre does not sell goods to children online. By using the website to buy goods online, you confirm that you are at least 18 years old or, if you are under 18 years old, that you are accessing the website only with the consent and assistance of your parent or guardian. After you have placed your order Woodside Snooker Centre will send you an email to acknowledge your order and confirm which goods you have ordered. Please note that this email does not constitute an order acceptance from us and we reserve the right to refuse any order. Woodside Snooker Centre are not obliged to accept your order and will not accept your order for reasons including but not limited to the following:
  • the goods are currently not in stock
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled your order in the manner prescribed below
Cancelling Orders
If you change your mind after placing an order, you can cancel it at any time before we dispatch it with the exception of custom made items. Please contact us stating “Order Cancellation” You will need to give us written confirmation of your name, address and your order number to cancel your order. If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. Cancelled orders will be refunded in full however this does not include any return shipping costs that you incur.
Product Availability, Pricing and Payment
Every effort is made to ensure that the information contained on this website is accurate and up to date. However, we cannot guarantee the liability or accuracy of this information and cannot be held liable for mistakes or omissions. All goods offered via the website are subject to availability. All product images shown are for illustration purposes only.
Prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee this will always be the case. Prices may change and any offers posted on the website may be withdrawn at any time. The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has changed since. If goods you have ordered are unavailable, you will be notified as soon as possible.
If for any reason goods are not available for dispatch within the criteria shown for that particular item, we will contact you and offer you the option of either cancelling and receiving a full refund to your card, or purchasing an alternative product. While we make every effort to ensure deliveries are on time we are not liable for late deliveries caused by our suppliers or their carriers.
All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. Woodside Snooker Centre cannot be held responsible for failure to deliver the goods if you have supplied us with incorrect information; in circumstance whereby the goods will not fit into a letterbox and the address is unattended; or any other reason once the goods have been dispatched. If goods arrive in a damaged condition, if possible make a note on the consignment note and inform us as soon as possible after the delivery. It is your responsibility to confirm that the correct number of packages, as indicated on the consignment note included with your goods, has been delivered. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre. Any transit damage to the goods, shortages or incorrect goods should be conveyed to us as soon as possible after delivery. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
We send items to destinations within the UK Mainland. Large items, such as cues, cases and balls are sent via Parcelforce. For smaller items we use Royal Mail. Our charges are calculated by weight:
  • Small/lightweight items like tips and chalk start at £2.50
  • Medium/multiple small items can cost as little as £5.00
  • Large/heavy items like cues, cases and balls cost £10.00
  • Extra Large/heavy items like cue & case or other large multiple item purchases cost £15.00
  • Collection from our Norwich/Dereham venues is free
We currently do not offer delivery outside of the UK.
However, if you wish to request a quote for overseas deliveries please contact us prior to making any online purchase.
Returns Policy
If you are unhappy with your item although it is not faulty, we will gladly exchange or refund all costs apart from the postage cost.
If we have specially made a cue or case to your specific dimensions to suit you, then we can not offer the same returns policy.
It is the responsibility of the customer to know what they are ordering and provide the correct specifications. Any incorrect measurements selected at the time of ordering are the responsibility of the customer.
If the item is faulty or damaged then we can either send a replacement or refund all costs including postage.
Please Note: When receiving a new cue it’s ok to test out, if you feel the cue is not going to be suitable it’s fine to return.
Returning Check List
  1. Please contact us first before returning.
  2. Make sure you haven’t knocked or marked the cue, cues being returned must be in the same condition as it was received.
  3. Cues must be returned in the original packaging to ensure safe return.
  4. Cues must be returned in the first week if not suitable.
  5. When returning it’s the responsibility of the customer to arrange and pay for the courier.
We may ask for a copy of the receipt or the receipt number in some instances.
Woodside Snooker Centre will not be liable to you for any indirect or consequential loss or damage arising out of any problem relating to goods delivered to you and shall have no liability to pay any compensation other than to refund you the amount paid for the goods upon their return. Please note that nothing contained herein limits any rights you have as a consumer under the laws of England and Wales. Nothing in these terms and conditions creates any right which is enforceable by any person who is not a party to the contract between you and Woodside Snooker Centre. Woodside Snooker Centre shall have no liability to you for any failure to deliver the goods you have ordered or for any delay, damage or defect to goods delivered caused by circumstances beyond its reasonable control. If any part of these conditions is unenforceable (including any provision in which Woodside Snooker Centre excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Some products, such as some cue extensions, will only work with specific types of cue. We try to mention a product's compatibility in its description. If you are in any doubt as to whether a cue extension will work with your cue, or have any other compatibility issues, please contact us before you place your order.
If you have any questions or comments about these terms and conditions or our website please contact us.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. We do not sell, trade or rent your personal information to others. Customer details are only passed to third parties in order to facilitate completion of the order and are used only in accordance with the Data Protection Act.
The information on this website is provided free of charge. The website and material relating to information, products and services (or any third party information, products and services) is provided ‘as is’ without any representation or endorsement and without warranty of any kind whether express or implied. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions including but not limited to any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material on this site will be uninterrupted or error free, that defects will be corrected, or that the site or the server that makes it available will be free of viruses or anything else that may be harmful or destructive. Nor do we make any representations for any loss or damage including without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website whether arising in tort, contract, or otherwise. Nothing contained herein shall exclude or limit liability for fraud, personal injury or death, or for any liability which cannot be excluded or limited under applicable law.
Unless otherwise stated the intellectual property rights in all the material on this website is the property of Woodside Snooker Centre and its associates.
You may view and print pages from the website for your own personal use but are prohibited from downloading (other than page caching) materials for any other purpose. The site or any portion of the site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our prior written consent.
Governing Law
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
We reserve the right to revise or alter these terms and conditions from time to time. It shall be your responsibility as a user to ensure that you are familiar with any such changes when you use and view the site.
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